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I bought a nice neat and tidy brown leather couch modelLatitude Sofa, RX Caramel. The cushions at the back, after the space of 2 weeks sagged to ugly sausage shapes, the sofa became ugly and uncomfortable.

Freedom sent the leather doctor who unzipped the cushions and spent an hour puffing them. With in 2 days they were ugly sausages again. Freedom said, 'yes, if you use it a lot it will require some maintenance'. It's a couch, it gets used everyday.

Do you find it acceptable to unzip large leather cushions and spend an hour puffing them everyday?

Freedom: 'the case is closed, so yes we do. You are welcome to follow this up outside the company' WARNING: Do not buy this couch, it becomes an ugly ducking with 2 months and FREEDOM couldn't care less!

Reason of review: Bad quality.

Monetary Loss: $1899.

Preferred solution: Let the company propose a solution.

Location: Brisbane, Queensland

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Guest

ours is much the same. very disappointing as whole point to buying a leather couch is that they last longer than fabricโ€ฆ supposedly!

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