I bought a nice neat and tidy brown leather couch modelLatitude Sofa, RX Caramel. The cushions at the back, after the space of 2 weeks sagged to ugly sausage shapes, the sofa became ugly and uncomfortable.
Freedom sent the leather doctor who unzipped the cushions and spent an hour puffing them. With in 2 days they were ugly sausages again. Freedom said, 'yes, if you use it a lot it will require some maintenance'. It's a couch, it gets used everyday.
Do you find it acceptable to unzip large leather cushions and spend an hour puffing them everyday?
Freedom: 'the case is closed, so yes we do. You are welcome to follow this up outside the company' WARNING: Do not buy this couch, it becomes an ugly ducking with 2 months and FREEDOM couldn't care less!
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of freedom furniture sofa and associated monetary loss in the amount of $1899. Freedom Furniture needs to offer any options to resolve the issue according to poster's claims.