Freedom Furniture - Couch became ugly very quickly. Not what I was sold!

I bought a nice neat and tidy brown leather couch modelLatitude Sofa, RX Caramel.The cushions at the back, after the space of 2 weeks sagged to ugly sausage shapes, the sofa became ugly and uncomfortable.

Freedom sent the leather doctor who unzipped the cushions and spent an hour puffing them. With in 2 days they were ugly sausages again. Freedom said, 'yes, if you use it a lot it will require some maintenance'. It's a couch, it gets used everyday.

Do you find it acceptable to unzip large leather cushions and spend an hour puffing them everyday?

Freedom: 'the case is closed, so yes we do.You are welcome to follow this up outside the company' WARNING: Do not buy this couch, it becomes an ugly ducking with 2 months and FREEDOM couldn't care less!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Leather Couch
Review category
Furniture and Decor
review #603677 by

Author wants to be contacted by the company. Learn more

Had an experience with Freedom Furniture? Submit review ›
Helpful? 3 Yes 3 1 No 1
Had the same issue 1 Yes 1
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Feb 09 #1109308

ours is much the same. very disappointing as whole point to buying a leather couch is that they last longer than fabric… supposedly!

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Freedom Furniture. However, many companies do monitor reviews on our site.

You were reading a complaint about Freedom Furniture.
Filing a new complaint about