Freedom Furniture - Freedom disaster!

8 of 24 Freedom Furniture reviews

Purchased two pieces of furniture as Rhodes draw's, they arrived in large boxes, which were not opened until the evening when my husband could help unpack, the delivery men did not offer to remove from boxes and packing.Placed in bedroom and notice terrible construction of joints on the front on draws, scratches and water marks and small chips to draws also.

2nd piece had draw runner not screwed on and screws sitting in the draw. Contacted Freedom that day, at store purchased, they directed me to complaints department phone number, who then gave me an email to start a claims form!. No help from customer service, only told they will respond in 6 to 7 days. Day 8 contacted customer service, they had not processed claim, and only because I rang, processed the claim.

All they did was sent the information to the store of purchase for a refund or replacement, which I could of done in first place.

Now will have to wait another 9 days to have furniture removed and I need to visit the store for a money refund on my furniture.Disgusted!!!!!

This review is a subjective opinion of a user.
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Advertised vs Delivered
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  • What I liked
      No items
  • What I disliked
    • Manufacture quality
    • Poor customer service
    • Delays in responding to customer

Reason of review:
Damaged or defective
Product or service
Rhodes Dresser 3 Drawer & Rhodes Dresser 6 Drawer
Review category
Furniture and Decor
review #840425

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