Erina, New South Wales
Not resolved
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
0 comments

Purchased two pieces of furniture as Rhodes draw's, they arrived in large boxes, which were not opened until the evening when my husband could help unpack, the delivery men did not offer to remove from boxes and packing.Placed in bedroom and notice terrible construction of joints on the front on draws, scratches and water marks and small chips to draws also.

2nd piece had draw runner not screwed on and screws sitting in the draw. Contacted Freedom that day, at store purchased, they directed me to complaints department phone number, who then gave me an email to start a claims form!. No help from customer service, only told they will respond in 6 to 7 days. Day 8 contacted customer service, they had not processed claim, and only because I rang, processed the claim.

All they did was sent the information to the store of purchase for a refund or replacement, which I could of done in first place.

Now will have to wait another 9 days to have furniture removed and I need to visit the store for a money refund on my furniture.Disgusted!!!!!

This person wrote the review because of damaged or defective of freedom furniture rhodes chest of drawers from Freedom Furniture and attached photo s. Reviewer claimed that he or she wants Freedom Furniture to read this review and look into the issue (if any).

The most disappointing in user's experience was manufacture quality, poor customer service and delays in responding to customer. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Freedom Furniture for you to read. This information may help you with your purchase decision.

Had an Experience with Freedom Furniture?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like