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Freedom Furniture in Myaree, Western Australia - Not fit for purpose

I purchased 4 chairs, they are OK However at no time during the purchase did the assistant let me know that the white washed dining table, side table or entertainment unit could not be cleaned with wet cloth etc. The store provided me with a care pack. I discussed my anxiety around using the furniture (table especially), I hav e had to put clear plastic sheeting on the table to prevent staining as it cannot be cleaned or sealed. The plastic looks awful, non of the three white washed items are fit for purpose. I have emailed this form about three weeks ago and no one has got back to me.
1.0
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Product or Service Quality
Staff
Value for money
Myaree, Western Australia
#1443369
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Freedom Furniture - Disgraceful service

When there were issues with our kitchen due to a dhocking builder referred to us by freedom they would not respond to emails. If you try and speak to someone in head office just about impossible. Disgraceful company
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1438523
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Freedom Furniture in Christchurch, Canterbury - Severe delivery delays ... over 4 months, ordered sept not received by xmas

We run a guest lodge and ordered dining room chairs in September due to arrive end October. I stressed we needed them delivered when we were at the property in December. After several calls over November and december to reinforce delivery date ... now told not not being delivered until after Xmas. So have guests without enough chairs and I need to pay the housekeeper to unpack the chairs so am out of pocket and will have pissed off guests
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1428650
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Earlier this year we had an in-home consultation with a Freedom Furniture Designer, who recommended the purchase of Atelier tan leather couches for our living room. These couches were subsequently purchased and delivered 12 weeks later, and were positioned in the same...
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2.3
Capalaba, Queensland
I liked
  • Customer service before the sale was made
#1415566
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I always go to Freedom furniture and have had great experience. However, recently I was served by David in the Moore Park centre and he was very charming and polite. He sold me a sofa on the premise that it would be available the day after or latest in two business...
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Kensington, New South Wales
I didn't like
  • Poor customer service
#1401459
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My husband & I attended the Corio store months ago to purchase a dining table. Unfortunately I was left to talk to the sales person as my husband had to walk out due to the awful customer service and demeaning manner in which we were spoken to (he was afraid he was...
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2.3
Geelong, Victoria County
#1398979
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One of the prompts for filling in this box says, "did you try to contact them?". That is the whole problem - you can't contact them! If you phone, you get put on a lengthy hold, then get disconnected. If you submit a website 'help' (which should be called 'unhelp'!),...
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1.4
Maroochydore, Queensland
I liked
  • Staff at local store
#1398400
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Freedom Furniture - Esperence black floor lamp

Could you explain why the esperance black floor lamp has a black lampshade but has brown legs. On the box the legs come in state their color is black. Bought this lamp on 8th nov from the maroochydore store. When i unpacked it the legs were brown. Rang manager explained the problem and he informed me that he had on one the floor with black legs. Unfortunately in the store they looked black but once he took them to recieving and saw them in the light these were also brown. I really want to emphasis that the manager Francis was exceptionally helpful and not his fault that the color on the box was incorrect and even on your website the legs look black. Had to then go and buy black paint to refinish them. When i first purchased it the team member did not inform me that the legs were brown and i did inform her that i was looking for a black floor lamp with black legs. As i want to reemphasis this is not the stores fault as their customer service was great but color description needs to be more correct. Your feedback would be very much appreciated. Thank you Dianne McDonald
#1398670
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I order a dining suite from freedom furniture at Capalaba store in Queensland and was told that there would be a 8 weeks waiting time. I accepted this and then went on holiday and told them I would return on Tuesday 9th October. After returning home I rang and spoke to...
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Capalaba, Queensland
I didn't like
  • Poor customer service
  • Worse customer service i ever received from any company
  • No follow through or follow up
#1394192
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Contact Freedom Furniture

Mailing Address:
Steinhoff Asia Pacific Limited trading as Freedom
Level 4, 1 Epping Road
North Ryde, New South Wales 2113
Australia
Phone:
+6 129 313 8211
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Freedom Furniture Products and Services

I ordered & paid for my raffles buffet in May not only for the buffet but also for the delivery $100.00 ETA was18th September. Here we are almost at the end of October with no buffet in sight despite txts to say it will be here , follow up calls with the staff at the...
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Kensington, New South Wales
#1388966
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